Frequently asked questions
At Wow Personalized Gifts, we're passionate about helping you create unique and memorable items. Our commitment to quality and customer satisfaction is at the heart of everything we do. From magnetic hearts to custom magnets, we ensure every product reflects our dedication to excellence. Here are some of the most common questions we receive.
Q. Do you customize for anyone, including males, or pets?
A. Yes, males love the product line. Roughy 25% of our magnets or mountables are personalized for men, boys and even pets.
Q. What are magnetic heart made of?
A. Our magnetic hearts are crafted from high-quality, durable clay mixture designed for longevity and vibrant display. Specific material details can vary by product, ensuring both aesthetic appeal and strong magnetic hold.
Q. When placing an large order, can I send the personalization instructions a few pieces at time?
A. Yes, after an order is placed, you can send the personalization details at your convenience as many times as you need with the form on our home page. Always use the email address that was used during checkout to insure proper cross referencing. We always email you confirmations on all updates to your order.
Q. Can I see get a picture of the finished product before delivery?
A. Yes, by request, picture(s) of each piece will be emailed to you before shipping. Please check the specific product description for proofing options.
Q. What are your delivery times?
A. Delivery for all orders is typically 5 to 7 business days via USPS Ground with Tracking. You will receive a tracking number once your order has shipped, so you can monitor its journey.
Q. Do you offer international shipping?
A. Currently, Wow Personalized Gifts ships within the United States. We are exploring options for international shipping in the future. Please check back for updates!
Q. What is your return policy?
A. Due to the personalized nature of our products, returns are generally not accepted unless there is a defect or error on our part. Please contact customer service at within 3 business days upon receiving your order to discuss any issues.